Intranet for Employee Experience

In the past, many organisations focused on delivering business outcomes with minimal thought for the wellbeing of employees. It is now clear, however, that proactive management of employee experience not only minimises staff churn but positively impacts profitability.

Digital Employee Experience (DEX) matters because it directly impacts employee productivity, engagement, and satisfaction. In today’s technology-driven workplaces, inefficient or frustrating digital tools can hinder performance, increase stress and lead to turnover.

A positive DEX enhances employees’ ability to focus on meaningful tasks by reducing time spent on technical issues. Organisations with strong DEX see higher retention, better innovation, and a competitive advantage, as employees are empowered to deliver their best work using effective digital tools.

“Companies in the top quartile for employee experience are typically 25% more profitable than competitors in the bottom quartile.”

Deloitte

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What is Employee Experience

Employee experience (EX) encompasses every interaction that an employee has with an organisation from onboarding to the exit interview. Organisations are becoming increasingly focused on employee experience, with dedicated departments and roles tasked with optimising every workplace touchpoint.

While EX leaders in the recent past offered nap pods, free snacks and massages, technology has become the focus to prioritise a superior digital employee experience (DEX). Organisations that do not optimise digital interactions as a priority will find it difficult to compete for talent.

What is Digital Employee Experience

Digital Employee Experience (DEX) refers to how employees interact with the digital tools and technologies provided by their organisation to perform their work. It encompasses the usability, accessibility, and efficiency of systems like intranets, collaboration platforms, HR tools, and workflows.

A positive DEX ensures seamless access to resources, minimises frustration with technology, and supports productivity and engagement. It is a critical component of overall employee experience, particularly in hybrid and remote work environments, as it directly impacts job satisfaction, efficiency, and the ability to collaborate effectively.

“88% of employees have re-defined what’s important to them,
with work-life balance, mental health, growth, and flexibility as top priorities ”

Oracle

Why is Employee Experience Important?

We spend most of our lives at work. Employee experience is critical for happiness and overall wellbeing.
According to a Gartner survey, only 13% of employees are fully satisfied with their experience at work.

Productivity

Countless studies show that unhappy employees are likely to be less productive. Research by Oxford University, found a conclusive link between happiness and productivity, determining that workers are 13% more productive when happy. According to one report, more engaged employees resulted in a 41% reduction in absenteeism and a 17% increase in productivity.

Retention

Poor employee retention can be an expensive exercise: costing up to 33% of a worker’s annual salary to replace them. Not only can it be costly for an organisation to replace an employee, but the process friction can also negatively affect other employees, causing further resignations. A good employee experience program will keep staff actively engaged and either prevent or address grievances before a resignation.

Attracting Talent

Organisations that are committed to delivering top notch employee experience are likely to attract the best talent. A potential employee’s experience can begin before there’s even a position available. Brand awareness and reputation are critical factors in securing the best talent. Happy employees are likely to share positive feedback and feel confident referring their friends.

Benefits of a Digital Employee Experience Platform

WELL BEING
REDUCED TURNOVER
PRODUCTIVITY
GREATER INNOVATION
STRONG ROI
Technology is crucial to modern work and positive DEX, with the digital workplace and intranet now playing a significant role in facilitating connection, communication and effective collaboration.
WHAT IS A
DIGITAL
WORKPLACE?
REMOTE
WORKING AND
THE INTRANET

 Enhance Employee Experience with a SharePoint Intranet

To create a positive employee experience, every interaction should be thoroughly mapped out and optimised. These might include:

  • Hiring and firing
  • Remuneration
  • Onboarding
  • HR requests and approvals such as leave or training support
  • Performance feedback, coaching and reviews
  • Timesheet tracking
  • KPI reporting and performance management

Employee Communication

Communication is key to keeping employees happy and engaged. New starters should complete a comprehensive onboarding program that arms them with necessary information about their role, the organisation’s values and key policies. Automating onboarding spares managers from repetitive processes and ensures none of the steps are missed.

Regularly updating employees via an intranet on company updates, policy changes and any other important news and announcements ensures they feel connected and informed.

Collaboration

Using their intranet, employees should be able to easily find and connect with their colleagues, via a powerful and up to date staff directory. The staff directory can also be used as a part of a mentorship program to connect employees from different departments and at various levels of the hierarchy.

To build collaboration culture within departments, individual hub sites can be set up where employees can customise the team space, interact with their colleagues and share information. This is likely to create a greater connection and sense of ownership between the employee and their team.

Engagement

Employee recognition is a powerful tool for making employees feel seen and acknowledged, particularly in hybrid and remote work environments. You need a system to call out and celebrate great work.

Another way to keep employees engaged is with regular performance appraisals. Using an intranet and automated flows can ensure that employees are meeting with their managers, sharing feedback and keeping KPIs front of mind. Frequent pulse surveys are a great way to gain insight into employee sentiment, while also giving them a channel to express any concerns. Any red flags can be seen and addressed swiftly.

Productivity

Most people want to do their job with as little friction and difficulty as possible. Having the right tools and processes in place results in happier and more productive staff. A comprehensive document management strategy ensures correct document versions are easily located. Automated flows for request forms and approvals such as annual leave and training are great for streamlining and improving processes that can often be time consuming and error-prone.

Flexibility

Organisations must give employees more than just the option to work from home.

Remote employees must be given the same opportunities to communicate, collaborate and learn as those in the office. Effectively supporting remote work means that people can securely access documents, people, systems and information.

FAQs

What is the difference between employee experience and digital employee experience?

Employee experience encompasses all interactions an employee has with their organisation, from workplace culture to physical environments. Digital employee experience focuses specifically on how employees engage with technology, such as intranets, collaboration tools, and software, impacting productivity and satisfaction.

How can Injio intranet improve the digital employee experience?

Injio intranet enhances the digital employee experience by centralising communication, simplifying access to tools and resources, and offering a personalised experience. Its intuitive interface, integrations with Microsoft 365, and collaboration features foster engagement, streamline workflows, and boost productivity in hybrid or remote environments.

How can my organisation improve employee experience?

Improving employee experience involves fostering a supportive culture, providing growth opportunities, ensuring effective communication, and using technology to enhance workflows and reduce frustration. Collect feedback regularly, offer flexibility, and recognise employee achievements to create a positive and engaging workplace environment.

What can a company do to improve digital employee experience?

To improve Digital Employee Experience (DEX), companies should invest in user-friendly, intuitive tools that simplify workflows and provide seamless integrations to help teams work better. Mobile-friendly, cloud-based solutions are essential for hybrid and remote teams. Training and ongoing support ensure employees can use tools effectively. Personalising digital experiences, such as tailoring dashboards and notifications to roles further enhances usability and satisfaction.

What features are included in the Injio employee experience intranet?

Injio includes a range of features aimed at enhancing communication and engagement. Key modules include a powerful search tool that allows users to quickly find information, as well as seamless connectivity through an interactive organisational chart linked to Active Directory. The platform offers targeted communication, delivering relevant content based on roles and departments, and includes an ideation engine to foster innovation by surfacing employee ideas. Additionally, it ensures compliance with policy attestation and integrates with existing technologies like Teams and Power BI to maximise ROI. With a user-friendly design and a digital assistant for easy access to content, Injio supports a positive digital employee experience.