With a passionate and engaged workforce, Community Living Australia is focused on ensuring its clients and people with disability have valued roles in the community, the opportunity to accomplish their goals and the ability to realise their dreams.
Over time, with increasing use and changing needs, the platform was becoming an inefficient environment for users and a daily logistical challenge for ICT to manage, with:
• Inconsistent and unmanageable permissions
• Share links failing to work as they should
• A mixture of confidential and non-confidential files in the same environment
• A confusing and disorderly site structure
• Limitations on available features due to the unknown effects if implemented
When this environment expanded to include Community Living Australia’s 450 Support Workers, a lack of understanding and guidance resulted in a user experience that was time consuming, unreliable and confusing when it comes to basic navigation and searching for documents.
Community Living Australia were looking to streamline their digital environment and deliver an efficient, user-friendly and familiar user experience.
Design has been integral to Community Living Australia’s approach with sections thoughtfully colour coded, images widely used and useful tiles placed across the intranet. Tailored specifically to the needs of Community Living Australia, unique team spaces have been created that bring together everything that a team would need in one place.
To make work life easier, users have been given access to their own Outlook inboxes on their SharePoint intranet homepage and custom ‘Grab and Go packages’ have been created to bundle useful documents together.
Document management has been carefully thought through with a separate ‘Teams Docs’ space created and linked from Community Living Australia’s intranet, giving users access to a simple and integrated one-stop shop for documents.
With interactive polls, Good News Stories, Vlogs, a dedicated Health and Wellbeing area and more, employees have plenty of reasons to return. WebVine continues to work with Community Living Australia on document management initiatives organisation-wide and looks forward to assisting with other areas of transformation.
FREE REPORT – 9 PILLARS OF DIGITAL WORKPLACE SUCCESS