Ronald McDonald House

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Overview
Ronald McDonald House Charities (RMHC) keep families close when their child is seriously ill. RMHC now operates in over 36 countries with over 347 properties that collectively offer over 6000 bedrooms to families with seriously ill children. In 1981 the first Australian Ronald McDonald House opened in Sydney’s Camperdown. There are now over 16 Ronald McDonald Houses in Australia that have collectively provided over 68,000 families with over 1.2 million bed nights.

“We have gone from concept to a live site in about six weeks”

The Business Problem
RMHC consists of independent house chapters which individually provide resources and a communications platform, but don’t enable collaboration as a whole. With 180 staff, 200 board members and 2000 volunteers “The key driver was to connect people together on one platform. Getting rid of shared drives and enabling easy search”.

“People are really excited about using it (INJIO) as their key communication and collaboration space.”

How we helped
RMHC moved to Office365 and chose WebVine due to our work with other charities, and specialist expertise in SharePoint. Microsoft also made a significant donation with a special NFP package.

RMHC took a phased approach where the aim was (and is) using as much of the Office365 functionality as possible. SharePoint was the biggest win to attain first up.

RMHC was focused on usability; testing the site on people, and gathering good feedback that was able to go straight back in to the development undertaken by WebVine.

WebVine worked with RMHC to develop an enhanced central source of information and a collaboration space for all staff.

The removal of disparate systems, enablement of communication and integration in to RMHC business processes where they refer to the intranet for everything. One source of truth.

“Using INJIO has enabled us to leverage a few things like Office365 and SharePoint, and has removed steps out development process. Using as much out of the box functionality but also bringing it up to the next level which enhances the usability and meets out requirements”.

Business Outcomes

“We have now created a site using INJIO where we have a national presence (news and stories and announcements), one calendar that can be filtered from national to local and everyone can search events. Key information is up front with the ability to drill down to local sites such as house chapters and boards who can work independently.”

“The key to making our intranet a success was stakeholder engagement from the CEO down. They now have an understanding of what SP is and what it can do – all levels of the organisation down to house managers now all understand SharePoint is the place to go. It’s just easier for everyone to go there”

“We talked to all stakeholders across all divisions and departments. We identified content champions – how will people use and search for these docs going forward. Tagging for example, using optimal search functionality – is it global, national or local? Is it a template or a procedure?”

“Once people have a good user experience they share it. “