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Bots are entering the Digital Workplace.
With the ability to consume huge amounts of information, these Digital Assistants can find information, troubleshoot problems, guide staff through processes and even make suggestions.
As little as 5 years ago, building an intelligent chatbot would have required a host of NLP and AI specialists, painstakingly building the bot, then training it with lakes of data. It wasn’t affordable for those of us who were not Facebook or Google. It is now.

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Bots: What are they good for?
Your friendly Digital Assistant is available 24/7 to help people with the admin that distracts them from their actual jobs, with no training required. Everyone knows how to chat!

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IT Helpdesk

Guiding people through processes step by step

HR Processes

Leave requests, Expenses, policies and processes

Finding people

by location, skill, language or experience

Bookings

meeting rooms, catering, resources, transport

Forms

complete the right form, correctly, the first time

Ibrahim Hamza, Partner Strategy Lead for Data & Artificial Intelligence at Microsoft shares his thoughts on what smart companies are doing with AI.

"The time has come for every enterprise to come to grips with AI's impact and challenges, and begin to build a roadmap to harness its potential to transform businesses and industries,”

Outlook on Artificial Intelligence in the Enterprise 2018

Leading businesses have already implemented AI and are realising the benefits of productivity, reduced errors and employee satisfaction. The race is on to refine and build capability; bot-training takes time and requires iteration, it is not something that can be built and simply deployed, ready to go.
Is your organisation ready to take advantage of artificial intelligence?